Approvals
The queue where the actions you routed to a person wait, showing the current record beside the proposed change.
You choose which of an agent’s actions go to a person before they go out, and those arrive here. The queue shows the current record beside the proposed change, so the decision in front of you is a comparison rather than a description of one. Releasing or holding is recorded against your name and the time you did it.
What a queued item shows
- The current record, as it stands right now in the source system.
- The proposed change, exactly as it would be applied.
- Which agent proposed it, against which item, and the run that produced it.
- The evidence the agent gathered, so the decision does not require re-reading the thread.
Releasing and holding
Releasing applies the change and returns the item to its agent to continue. Holding stops it and leaves the item owned by a person, which is the right outcome when the answer is “not like that” rather than “no”. Both are recorded; a held item shows who held it and when, and that record is what the daily brief counts.