Status vocabulary

Every status and outcome word the product uses, and exactly what each one commits to.

The same words appear on boards, in the daily brief and in traces, and they mean the same thing in all three. Where two words look interchangeable in ordinary English they are kept apart here on purpose.

Word	Where it appears	Commits to
Triage	Board column	Arrived, unowned, matched by no brief yet.
Queued	Board column	Owned and waiting to be picked up.
Working	Board column, trace	An agent is on it right now.
Hold	Approval queue	Routed to a person and waiting on a decision. Not refused.
Released	Approval queue, trace	A person applied the proposed change, and their name and the time are on the record.
Settled	Board column, brief	Completed within the agent’s brief.
Handed off	Trace	Passed to another owner, with a reason written by the agent that passed it.
Stopped	Trace, brief	The run ended itself. A source was unreachable, a limit was reached, or an input did not make sense. Correct behaviour.
Failed	Trace, brief	The run ended on an error rather than a decision. Read these first.