Core concepts

The eight nouns the rest of the documentation assumes you know.

Eight nouns carry most of the product. Everything else in these pages is built out of them, and the fastest way to read the rest is to be sure of these first.

Account: You. Sign-in, billing identity, and any personal credit balance. An account can belong to several workspaces and its balance is not workspace-scoped.
Workspace: The operational boundary. Agents, boards, connections and members all live inside one. Nothing crosses between workspaces except by an explicit cross-workspace handoff.
Connection: An authorised link to one external system, held against your account and selected by a workspace. The credential itself never enters the workspace record.
Agent: A named worker with a brief, a model, a tool list, a spending ceiling and a run history. Agents are standing, not per-conversation.
Board: Where work is visible. Items carry a source, a status, an owner — who may be a person or an agent — and their full history.
Item: One piece of work. An order exception, a stock question, a supplier chase, a customer message. Items are what agents pick up and what people read.
Run: One attempt by one agent at one item, recorded with its inputs, tool calls, handoffs, cost and outcome. Runs are the unit of the audit trail.
Credit: The unit of metered work. Model calls, tool calls and voice minutes consume credits at a rate set by the live pricing version, not by anything written on this page.

How they fit together

The containment order, outermost first

account
└── workspace
    ├── members (people, with roles)
    ├── connections (selected from the account's authorised providers)
    ├── agents
    │   ├── brief, model, tool list, ceiling
    │   └── runs ──────────┐
    └── boards             │
        └── items ─────────┘ (a run is always against an item)

Core concepts

The eight nouns the rest of the documentation assumes you know.

Eight nouns carry most of the product. Everything else in these pages is built out of them, and the fastest way to read the rest is to be sure of these first.

Account: You. Sign-in, billing identity, and any personal credit balance. An account can belong to several workspaces and its balance is not workspace-scoped.
Workspace: The operational boundary. Agents, boards, connections and members all live inside one. Nothing crosses between workspaces except by an explicit cross-workspace handoff.
Connection: An authorised link to one external system, held against your account and selected by a workspace. The credential itself never enters the workspace record.
Agent: A named worker with a brief, a model, a tool list, a spending ceiling and a run history. Agents are standing, not per-conversation.
Board: Where work is visible. Items carry a source, a status, an owner — who may be a person or an agent — and their full history.
Item: One piece of work. An order exception, a stock question, a supplier chase, a customer message. Items are what agents pick up and what people read.
Run: One attempt by one agent at one item, recorded with its inputs, tool calls, handoffs, cost and outcome. Runs are the unit of the audit trail.
Credit: The unit of metered work. Model calls, tool calls and voice minutes consume credits at a rate set by the live pricing version, not by anything written on this page.

How they fit together

The containment order, outermost first

account
└── workspace
    ├── members (people, with roles)
    ├── connections (selected from the account's authorised providers)
    ├── agents
    │   ├── brief, model, tool list, ceiling
    │   └── runs ──────────┐
    └── boards             │
        └── items ─────────┘ (a run is always against an item)