Questions people actually ask

The dozen questions that arrive most often, answered in one line each where possible.

Can an agent spend money on its own?: That follows from two things you configure: the agent's spending ceiling, which starts at nothing, and which action types you route to the approval queue. Automatic Purchasing is a separate permission that a workspace creator enables and acknowledges, and it is never inherited from an autonomy setting.
Do I need one workspace or two?: One, unless you run two businesses that must not see each other's orders. Separating by channel, team or season is what connections, roles and filters are for.
Can agents post in team conversation?: No. That room is for the human members of a workspace. A message can be lifted onto a board when it needs an owner, and that is the crossing point.
Why did my agent stop instead of finishing?: Stopping is a correct outcome — a source was unreachable, a limit was reached, or an input did not make sense. It is recorded separately from failing for exactly this reason.
Can I bring my own model API key?: No. Hawi holds the provider credentials, so models appear as choices rather than as connections. There is no personal-key field in the agent flow.
Is my data used to train models?: Model calls go to the provider Hawi holds the credential with, under Hawi's agreement with them. What that agreement permits is a contractual question, and the honest answer is to read the current subprocessor list and agreement rather than a sentence in documentation.
Can I export my data?: Boards, items and run history belong to the workspace. Removing a workspace removes them, so export before deleting rather than after.
What happens when credits run out?: Metered work stops. A call already in progress settles as partially completed rather than being cut off and recorded as free.
Does the API let me create anything?: No. Two scopes, both reads. There is no write scope and no undocumented one.
Why is a connector listed if I cannot use it yet?: The catalogue lists every provider Hawi has a definition for. Whether a given one can complete a connection today depends on the connector; the setup screen tells you which state it is in.
Is the beta free?: No. Beta testers pay. The one-year term in the beta programme is a term, not a price.
Where do I see what an agent actually did?: The trace. It carries inputs, every tool call and what it returned, handoffs, decisions, cost and outcome, continuously across owners.

Questions people actually ask

The dozen questions that arrive most often, answered in one line each where possible.

Can an agent spend money on its own?: That follows from two things you configure: the agent's spending ceiling, which starts at nothing, and which action types you route to the approval queue. Automatic Purchasing is a separate permission that a workspace creator enables and acknowledges, and it is never inherited from an autonomy setting.
Do I need one workspace or two?: One, unless you run two businesses that must not see each other's orders. Separating by channel, team or season is what connections, roles and filters are for.
Can agents post in team conversation?: No. That room is for the human members of a workspace. A message can be lifted onto a board when it needs an owner, and that is the crossing point.
Why did my agent stop instead of finishing?: Stopping is a correct outcome — a source was unreachable, a limit was reached, or an input did not make sense. It is recorded separately from failing for exactly this reason.
Can I bring my own model API key?: No. Hawi holds the provider credentials, so models appear as choices rather than as connections. There is no personal-key field in the agent flow.
Is my data used to train models?: Model calls go to the provider Hawi holds the credential with, under Hawi's agreement with them. What that agreement permits is a contractual question, and the honest answer is to read the current subprocessor list and agreement rather than a sentence in documentation.
Can I export my data?: Boards, items and run history belong to the workspace. Removing a workspace removes them, so export before deleting rather than after.
What happens when credits run out?: Metered work stops. A call already in progress settles as partially completed rather than being cut off and recorded as free.
Does the API let me create anything?: No. Two scopes, both reads. There is no write scope and no undocumented one.
Why is a connector listed if I cannot use it yet?: The catalogue lists every provider Hawi has a definition for. Whether a given one can complete a connection today depends on the connector; the setup screen tells you which state it is in.
Is the beta free?: No. Beta testers pay. The one-year term in the beta programme is a term, not a price.
Where do I see what an agent actually did?: The trace. It carries inputs, every tool call and what it returned, handoffs, decisions, cost and outcome, continuously across owners.